The use of AI technology in the workplace is becoming increasingly common, with workers worldwide leveraging tools like ChatGPT to save valuable time. This trend is not limited to specific professions, as professionals in various fields, including dentistry and law, are recognizing the benefits of utilizing AI.
A recent survey of 31,000 global knowledge workers revealed that 75% of them are integrating AI into their work processes, with 90% reporting that it has helped them streamline their tasks. While some organizations may have restrictions on AI usage, when used judiciously, these tools have the potential to save workers significant time each week. Although concerns about AI potentially replacing human workers exist, many professionals believe that developing expertise in AI can significantly benefit their careers.
Ozan Toy, a psychiatrist and chief medical officer for an online psychiatry and therapy service, said he and other clinicians at his practice have recently started to use an AI program called Freed AI to help take notes during appointments with patients.
"Documenting visits has long been a difficult part of the process of completing visits with patients," Toy, who's in his 30s and based in Maryland, told BI via email. "This program essentially listens to visits as they are completed and helps generate a basic version of documentation for our practice's visits," he added.
Toy said adopting this technology has cut down the time clinicians spend documenting their visits. He said clinicians can edit the AI-generated notes to correct any errors, and that the practice asks patients to consent to be recorded through paperwork that is filled out before their first appointment.
Dan Munteanu, a 40-year-old dentist based in Quebec, Canada, said his clinic is using AI technologies to save time.
For example, he said the AI technology 3shape has helped create dental crowns from a digital impression that can be "milled" or 3D printed in the office. Munteanu said this tech was first implemented in his clinic last year and that his colleagues "loved the quality of the crowns and the efficiency of the workflow."
"AI crown design saves 15 minutes for each crown design," Munteanu told BI via email. "On average if a dentist does four crows in a day, he can save an hour of work."
Additionally, he said the AI technology DTX studio scans the dental X-rays the clinic takes of patients and helps identify any areas of concern.
"Sometimes we can be focused on a specific issue or tooth the patient has a concern about without necessarily looking at the big picture," Munteanu said. "In those cases, the AI tells us: 'Doc, look over here, something is not right!'"
Munteanu said the clinic has been using this technology for three years but that it was updated a few months ago. He estimated that using it saves the clinic "a couple of minutes per appointment."
AI tools could eventually assist with customer service at Munteanu's clinic, but he said the technology needs to improve significantly before it can be trusted with patient information.
Tina Willis, a 54-year-old injury and accident lawyer based in Orlando, said she uses the AI tools ChatGPT and Claude to conduct research for cases she works on.
"I think AI vastly speeds up my research, and I get more comprehensive answers when researching almost any issue," Willis, who runs her own practice, told BI via email.
However, she said she's careful to not put too much trust in the AI responses.
"I double-check that work carefully because AI definitely can hallucinate and even contradict itself," she said.
James Peacock, a 27-year-old estate lawyer in his 20s, found ChatGPT particularly helpful for one work task: summarizing.
"I've been copying the content of unreported cases into it and asking for a summary and it's able to pull out all the key facts and implications of a case, accurately, in seconds," he previously told BI. "This saves a lot of during research."
Ankit Anchlia, a 36-year-old software engineer based in Texas, uses ChatGPT and Claude to improve his code and identify potential bugs. He said this tends to save him a "good chunk" of time, between a few minutes and an hour, depending on the task.
"I know AI-powered tools are continuously improving and can perform many of the same tasks that software engineers do, but I feel software engineers who can embrace AI and develop new skills will be in demand," he told BI via email.
James Delage, a 28-year-old resource manager based in Minnesota, estimated that he saves between 15 and 20 hours a week using ChatGPT for "manual tasks," including writing emails, organizing project data, and drafting code.
"I don't feel it's a race against the clock before AI takes my job, but that AI is a tool that'll need an operator," he previously told BI via email.
Tricia LaRue, a Missouri-based marketing professional, uses AI tools to help generate proposals, scripts, press releases, and social media content. She said she pays for the premium version of ChatGPT so she can upload spreadsheets and conduct data analysis to inform marketing strategy and campaigns.
"I don't think that we're at a point where AI can replace a competent team from a marketing agency," she previously told BI via email. "Those who utilize AI effectively and strategically will not be replaced."
Gabrielle Gerbus, a 29-year-old freelance branding specialist based in California, said her work primarily consists of copywriting and brand strategy.
She said the AI tools Jasper and ChatGPT have helped her draft responses to clients — many of whom ask similar questions. She estimated that this saves her about four to five hours a week.
"I get sometimes 20 messages a day from clients," she previously told BI via email. "If I responded to all of these manually I would spend hours a day just responding to messages. With ChatGPT, I can plug in my tone and brand voice and cut that time down significantly."
Robert Benson-May, a 29-year-old part-time newsletter writer based in the United Kingdom, said using ChatGPT has saved him time during the writing process.
"I use it to create draft articles and Reddit posts for me, and then I edit the drafts to improve them further," he told BI via email.
Additionally, he said he's used the AI tool Claude to help him create small SEO tools and calculators.
Benson-May said he's somewhat concerned that AI tools will be increasingly used to generate a deluge of "spam blog articles" and social media posts in the years to come — which could make it harder for people to find his content.
"I'm trying to stay ahead of the curve by using the tools in better ways than other people," he said.
Sainag Nethala, a 32-year-old technical account manager from Illinois, leverages the use of ChatGPT, Claude, Grammarly, and Otter.ai to compose emails and reports, transcribe meetings, and polish his writing. He approximates that these tools save him approximately 10 to 15 hours per week. His employer is encouraging the use of AI tools. In an email to BI, he expressed, "ChatGPT and Claude AI are outstanding for creating emails and reports, as they assist me in organizing my ideas and generating a strong initial draft promptly."